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Privacy Policy


Here at Retouchapp (“Platform”, “site”, “website”, “we”, “us”) we are committed to protecting and respecting your privacy. We take your privacy seriously and will use your personal information (or data) to provide the services you sign up for only after obtaining your consent to the collection and processing of your personal data on the terms specified below.

This Privacy Policy explains when, where, how and why we collect personal information about people whose personal information we may receive while using the Platform.

Retouchapp may change this Privacy Policy from time to time if doing so will be deemed necessary in order to comply with the applicable laws and actual circumstances of the functioning of the Platform, so please periodically check this page to ensure that you’re satisfied with any changes. Additional notifications on any amendments will be sent to your email or will pop-up when using the Platform after the amendments were made. If within one week after such notification was made you did not unsubscribe, you will be considered as having accepted all the amendments, unless there is an obligation imposed on Retouchapp by an applicable law to obtain your explicit consent to the amendments. This can be a case when, for example, the nature of your data processing and purposes for processing change.

Any questions regarding this Policy and our services should be sent to our Data Protection Officer ("DPO") at: [email protected]

1. What is Retouchapp?

Retouchapp is a service that enables people, who need to improve their photos, to do it qualitatively and fast, as far as the photos are handled by professional designers. Also we are the data controller of the personal data we collect via the Site. So if you have any questions or requests concerning your personal data, you may contact [email protected]

2. What is personal information and what is processing of personal information?

Personal information (or data) is any information about you and that alone or in combination with other pieces of information gives the opportunity to identify you as a person. It can be your first and last name, your email and member id, your location data, the IP address of your device etc. Processing of the information means any action with your personal data, for example, collection, recording, organization, structuring, storage, use, disclosure by any means and so on.

3. Yout EU rights

If you are in the EU, you have the right to access, update, correct or delete your personal information that we store on our systems. You also have the right to obtain from us your personal information (excluding data we obtained from other sources) and transmit those data to another data controller. If you wish to exercise any of these rights, contact our DPO at [email protected]

4. What type of information is collected?

Retouchapp may collect personal information when you sign up to receive our marketing information and when you browse our Website. Such information may include your email address or online identifiers and cookie identifiers that give the opportunity for Retouchapp to obtain and analyze the technical information such as frequency of visits to the Website, IP address, site pages most frequently accessed, browser type etc. Retouchapp may collect the following types of your personal data:

  • - Geo-location;
  • - Signature to identify Client in Service;
  • - Time when image was sent and received;
  • - Photo that Customer sends to us and completed retouched photo. They are saved reliably in our Services. If Customer deletes our Services, photo that Customer sends to us and completed retouched photo are deleted automatically after 30 days;
  • - Reason of rejection in case photo was rejected;
  • - Number of Credits that Customer payed for retouch (in site purchase currency);
  • - list of services Customer ordered for retouch;
  • - Кating of retouch provided by Customer;
  • - Cookie Information: In operating the Service, we may also use a technology called “cookies.” A cookie is a piece of information that the computer that hosts our Service gives to your browser when you access the Service. Our cookies help provide additional functionality to the Service and help us analyze Service usage more accurately. It doesn't collect personal information about you;
  • - Your personal information provided by you when registering your account: email, full name (first name, last name) and optional: gender, date of birth, country, language
  • - Log File Information: Log file information is automatically reported by your browser each time you access our Services. We automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, and other such information.

Cookies also refer to personal data. For more details on cookies we use please see our Cookies Policy.

5. Why does Retouchapp collect this information?

Retouchapp collects this information while you are using the Platform for the following purposes:

  • - for the proper functioning of the Platform;
  • - to distribute marketing information pertaining to Retouchapp and related products and services;
  • - to improve your experience using the Platform and to show you the advertising (note that this is done via the use of cookies);
  • - for collecting and analyzing the statistics of the use of the Platform.

If Retouchapp decides to change the purposes of processing specified above, we will inform you on such changes prior to the use of your personal information for the newly set purposes. The notification on such changes will be sent to your email and you will have to provide your consent to the amended purposes unless the additional purpose of processing is compatible with those listed above.

Updated on 3 May 2020